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EVENT BIO

See breakdown of all you need to know about our Summit

HOT CONFERENCE TOPICS

  • Award-winning loyalty programmes
  • Personalisation, building an emotional connection and the role of data
  • Effective CRM and understanding customer behaviour and preferences
  • Engagement strategies, one-to-one vs. omnichannel campaigns
  • Social media interactions & social care
  • New technologies in customer service & self-service
  • Gamification as next best activation

With the constant rise of new businesses and competition, companies struggle to retain the customers and provide the products and services that fit their needs. Do you provide personalised experience? Are your loyalty programmes attractive enough for customers to join?

10th Annual Enhancing Customer Loyalty & Retention Summit is a business event where you will learn how to develop effective CRM and understand customer behaviour, use the gamification in customer loyalty, maximise customer satisfaction, deliver added value and increase retention rate, use the latest technologies to support loyalty programmes and many other key strategies to achieve success and increase ROI. At our loyalty conference, representatives of the top companies worldwide are experts in areas such as engagement, data, CRM, loyalty partnerships, social media, marketing, digital strategy and they will share their experience and know-how.

Benefit from remarkable opportunity, join our cross-industry event, share your ideas and gain the insights on trends and challenges in 2020 and beyond.

WHO WILL YOU MEET

Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from banking, telecommunication, retail, aviation, hospitality, automotive, insurance industries involved in:

  • Customer Loyalty
  • Loyalty Programs
  • Loyalty Partnerships
  • Loyalty Strategy
  • Customer Engagement
  • Customer Satisfaction
  • Customer Insights
  • Customer Experience
  • CRM
  • Marketing
  • Rewards
  • Customer Service

WORKSHOP

PRE-CONFERENCE WORKSHOPS

3 November 2020 – 15.00 – 17.00

Personalisation, Engagement and the Role of Data

  • How to provide a seamless interaction and build an emotional connection with your customers?
  • How to collect, analyse and use data effectively to understand and predict customer behaviour and achieve personalised experience?
  • How to distinguish yourself and bring customer engagement to the next level?
  • How to achieve effective CRM onboarding, reduce customer churn and maximise ROI?
  • The role of data in designing the loyalty programme

Loyalty & Retention

  • Third-party partnerships to reward customers beyond the reach of your products and services
  • How to achieve brand loyalty and gain competitive advantage?
  • Convenient, quick and easy-to-use apps to join your loyalty programmes
  • Beyond points: What loyalty and rewards programmes can be used thanks to technology?
  • The role of social media in loyalty programmes

WHAT DELEGATES SAID

10th Annual Enhancing Customer Loyalty & Retention Summit
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