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EVENT BIO

See breakdown of all you need to know about our Summit

HOT CONFERENCE TOPICS

  • Voice of Customer: Co-creation of loyalty strategy with your customers
  • Emerging technologies: Which to prioritise for driving your customer loyalty strategy? Looking closely into ML, IoT, automation, and big data management
  • Digitisation of customer experience to drive loyalty
  • Loyalty beyond rewards: What are the overlooked drivers for customer loyalty? How to enhance loyalty without a loyalty program?
  • How to distinguish your rewards in the competitive world and across different markets and generations?
  • Managing loyalty strategy in an omnichannel environment: Choosing the channels that matter to your customers
  • New currencies of loyalty: Monetary rewards vs. alternative benefits
  • Churn prevention
  • Managing brand and experience loyalty strategy alongside customer loyalty program

WHO WILL YOU MEET

Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from retail, banking, insurance, aviation, automotive, hospitality and telecommunication industries involved in:

  • Customer Loyalty
  • Loyalty Program
  • Customer Retention
  • Churn prevention
  • Brand Loyalty
  • Brand Management and Performance
  • Loyalty Partnerships
  • Personalisation
  • B2B Loyalty
  • Customer Care
  • Customer Excellence
  • Customer Relationship Management (CRM)
  • Customer Operations
  • Customer Analytics
  • Customer Centricity
  • Customer Insights
  • Customer Engagement
  • User Experience
  • Customer Experience
  • Marketing
  • Digital Marketing
  • Head of Partnerships
  • Contact Centres

Workshop A
4 June 2019 I 15.00 – 16.00

Voice of Customer as a customer loyalty strategy

  • Looking through your customers‘ eyes. What if they had a change to co-create your loyalty strategy?
  • Integrating your customers‘ habits into your loyalty programs
  • Understanding the hierarchy of your customers‘ needs and choosing the right rewards for them
  • Loyalty based on customer segments: What makes different customers loyal?

Workshop B
4 June
 2019 I 16.00 – 17.00

Currencies of loyalty

  • New currencies of loyalty: What are the emerging opportunities?
  • Monetary rewards vs. Alternative benefits
  • How do different rewards or benefits influence your customer lifetime value?
  • Outlook into the future of currencies of loyalty

WHAT DELEGATES SAID

9th Annual Enhancing Customer Loyalty and Retention Summit
TIME IS RUNNING OUT! DON’T RISK MISSING IT

THANK YOU FOR YOUR CALL REQUEST

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