See breakdown of all you need to know about our Summit
HOT CONFERENCE TOPICS
- Voice of Customer: Co-creation of loyalty strategy with your customers
- Emerging technologies: Which to prioritise for driving your customer loyalty strategy? Looking closely into ML, IoT, automation, and big data management
- Digitisation of customer experience to drive loyalty
- Loyalty beyond rewards: What are the overlooked drivers for customer loyalty? How to enhance loyalty without a loyalty program?
- How to distinguish your rewards in the competitive world and across different markets and generations?
- Managing loyalty strategy in an omnichannel environment: Choosing the channels that matter to your customers
- New currencies of loyalty: Monetary rewards vs. alternative benefits
- Churn prevention
- Managing brand and experience loyalty strategy alongside customer loyalty program
WHO WILL YOU MEET
Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from retail, banking, insurance, aviation, automotive, hospitality and telecommunication industries involved in:
- Customer Loyalty
- Loyalty Program
- Customer Retention
- Churn prevention
- Brand Loyalty
- Brand Management and Performance
- Loyalty Partnerships
- B2B Loyalty
- Customer Care
- Customer Excellence
- Customer Relationship Management (CRM)
- Customer Operations
- Customer Analytics
- Customer Centricity
- Customer Insights
- Customer Engagement
- User Experience
- Customer Experience
- Digital Marketing
- Head of Partnerships
- Contact Centres
4 June 2019 I 15.00 – 16.00
Voice of Customer as a customer loyalty strategy
- Looking through your customers‘ eyes. What if they had a change to co-create your loyalty strategy?
- Integrating your customers‘ habits into your loyalty programs
- Understanding the hierarchy of your customers‘ needs and choosing the right rewards for them
- Loyalty based on customer segments: What makes different customers loyal?
4 June 2019 I 16.00 – 17.00
Currencies of loyalty
- New currencies of loyalty: What are the emerging opportunities?
- Monetary rewards vs. Alternative benefits
- How do different rewards or benefits influence your customer lifetime value?
- Outlook into the future of currencies of loyalty