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EVENT BIO

See breakdown of all you need to know about our Summit

HOT CONFERENCE TOPICS

  • Personalisation and building an emotional connection
  • The use of gamification in customer loyalty
  • Effective CRM and understanding customer behaviour
  • Delivering added value and increasing retention rate
  • The role of data in designing the loyalty programme
  • Brand partnerships to reward customers beyond the reach of your products and services
  • Maximising customer satisfaction with products and services
  • Digital loyalty, mobile optimisation and the latest apps
  • Social media interactions & social care
  • Technologies: AI empowering targeted actions, chatbots capturing the data for further analytics, blockchain-driven loyalty programmes, predictive analytics, big data, RPA

With the constant rise of new businesses and competition, companies struggle to retain the customers and provide the products and services that fit their needs. Do you provide personalised experience? Are your loyalty programmes attractive enough for customers to join?

10th Annual Enhancing Customer Loyalty & Retention Summit is a business event where you will learn how to develop effective CRM and understand customer behaviour, use the gamification in customer loyalty, maximise customer satisfaction, deliver added value and increase retention rate, use the latest technologies to support loyalty programmes and many other key strategies to achieve success and increase ROI. At our loyalty conference, representatives of the top companies worldwide are experts in areas such as engagement, data, CRM, loyalty partnerships, social media, marketing, digital strategy and they will share their experience and know-how.

Benefit from remarkable opportunity, join our cross-industry event, share your ideas and gain the insights on trends and challenges in 2020 and beyond.

WHO WILL YOU MEET

Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from banking, telecommunication, retail, aviation, hospitality, automotive, insurance industries involved in:

  • Customer Loyalty
  • Loyalty Programs
  • Loyalty Partnerships
  • Loyalty Strategy
  • Customer Engagement
  • Customer Satisfaction
  • Customer Insights
  • Customer Experience
  • CRM
  • Marketing
  • Rewards
  • Customer Service

Workshop A
2 June 2020 – 15.00 – 16.00

Personalised Customer Experience & Data Analytics

  • Providing a seamless interaction at every touchpoint
  • What are the best practices to build an emotional connection with your customer?
  • How to collect, analyse and use data effectively to achieve personalised experience?
  • What are the best tools to get data from multiple channels and gain new insights into customer needs?
  • Predictive Analytics in customer behaviour

Workshop B
2 June 2020 – 16:00 – 17:00

Effective CRM & Customer Insight

  • Customer insights driving better customer experience, higher level of engagement and increased customer loyalty
  • Retention initiatives
  • How to achieve effective CRM onboarding, reduce customer churn and maximise ROI?
  • Social CRM & Agile CRM on the rise
  • The value of customer insight: Mapping the customer journey and identifying gaps

WHAT DELEGATES SAID

10th Annual Enhancing Customer Loyalty & Retention Summit
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