Carla Milovanov
SVP Global Tech for Hotels
Accor
SPEAKERS
SAMPLE OF KEYNOTE SPEAKERS AND THEIR CASE STUDIES
CASE STUDY
Tech for Hotels
Cloud PMS Strategy Overview and Guest Technology
- FOLS to Cloud PMS
- Digital Key
- Cloud program
- Service catalogue
Gerald Schloegl
VP Digital Channel Solutions & Commerce
Lufthansa Group
CASE STUDY
Customer Retention Strategies to Boost Customer Retention
Lufthansa Group’s vision of how personalization and digital experience can create meaningful customer relationships and foster loyalty.
Özgür Özdemircili
Director of Customer Success, Spain
Microsoft
CASE STUDY
From Satisfied to Obsessed: How to Take Your Customer Relationships to the Next Level?
In this session, we will be going through the meaning of customer obsession and how to create a customer-obsessed organisation at scale. We will also visit the definitions and importance of TAM and CSAM roles, as well as the critical role of customer support in customer loyalty and retention.
Antonio Carballido
Head Digital Sales
Banco Santander
