9th Annual Enhancing Customer Loyalty and Retention Summit
4 - 6 June 2019, Barcelona
The event is designed to provide you with key learnings from recent projects from the senior expert speakers from leader companies in the customer loyalty and retention. The interactivity and diversity of the event will enable you to get inspiration from various perspectives, industries and markets, and the real-life case studies will give you insights into opportunities to drive the loyalty strategically.
Will Be Discussed
- Voice of Customer: Co-creation of loyalty strategy with your customers
- Emerging technologies: Which to prioritise for driving your customer loyalty strategy? Looking closely into ML, IoT, automation, and big data management
- Digitisation of customer experience to drive loyalty
- Loyalty beyond rewards: What are the overlooked drivers for customer loyalty? How to enhance loyalty without a loyalty program?
- How to distinguish your rewards in the competitive world and across different markets and generations?
- Managing loyalty strategy in an omnichannel environment: Choosing the channels that matter to your customers
- New currencies of loyalty: Monetary rewards vs. alternative benefits
- Churn prevention
- Managing brand and experience loyalty strategy alongside customer loyalty program
About Allan Lloyds Events
See what keynote speakers will be taking part in the exclusive speaking panel.
Explore what Case Studies will be discussed by our senior corporate speakers