9TH ANNUAL ENHANCING CUSTOMER LOYALTY AND RETENTION SUMMIT4 - 6 JUNE 2019, BARCELONA
SUMMIT IS OVER
4 June 2019 I 15.00 – 16.00
Voice of Customer as a customer loyalty strategy
- Looking through your customers‘ eyes. What if they had a change to co-create your loyalty strategy?
- Integrating your customers‘ habits into your loyalty programs
- Understanding the hierarchy of your customers‘ needs and choosing the right rewards for them
- Loyalty based on customer segments: What makes different customers loyal?
4 June 2019 I 16.00 – 17.00
Currencies of loyalty
- New currencies of loyalty: What are the emerging opportunities?
- Monetary rewards vs. Alternative benefits
- How do different rewards or benefits influence your customer lifetime value?
- Outlook into the future of currencies of loyalty
A SPECIAL THANK YOU TO OUR SPONSORS