SAMPLE OF KEYNOTE SPEAKERS
This year Summit will host speakers from the world’s leading companies.
See sample of key note speakers.
Head of Flying Blue Operations & Web
Director Miles and More Program and Airline partnerships
Head of Fixed Voice Revenue Management
TOP SPEAKERS WILL DISCUSS
Hot Conference Topics
- Soliciting and evaluating new concepts, solutions, and ideas thanks to the VoC
- How to make the most of the digital advantage? Leverage the digital technology and improve retention and loyalty of your customers
- What are the most important objectives in loyalty programs that made you succeed?
- What do you have to stress when it comes to the distinguishing between the loyalty and the reward programs?
- Is it possible to achieve churn reduction? How? Proving everything can happen
- How can personalisation create lasting loyalty?
- Applying the NPS to boost the retention of the customers
- The ways how to understand the customers’ needs
- What is the most successful way of increasing the satisfaction of your customers?