10th Annual Enhancing Customer Loyalty & Retention Summit
3 – 5 November 2020 | Barcelona
With the constant rise of new businesses and competition, companies struggle to retain the customers and provide the products and services that fit their needs. Do you provide personalised experience? Are your loyalty programmes attractive enough for customers to join?
10th Annual Enhancing Customer Loyalty & Retention Summit is a business event where you will learn how to develop effective CRM and understand customer behaviour, use the gamification in customer loyalty, maximise customer satisfaction, deliver added value and increase retention rate, use the latest technologies to support loyalty programmes and many other key strategies to achieve success and increase ROI. At our loyalty conference, representatives of the top companies worldwide are experts in areas such as engagement, data, CRM, loyalty partnerships, social media, marketing, digital strategy and they will share their experience and know-how.
Benefit from remarkable opportunity, join our cross-industry event, share your ideas and gain the insights on trends and challenges in 2020 and beyond.
Will Be Discussed
- Award-winning loyalty programmes
- Personalisation, building an emotional connection and the role of data
- Effective CRM and understanding customer behaviour and preferences
- Engagement strategies, one-to-one vs. omnichannel campaigns
- Social media interactions & social care
- New technologies in customer service & self-service
- Gamification as next best activation
About Allan Lloyds Events
See what keynote speakers will be taking part in the exclusive speaking panel.
Explore what Case Studies will be discussed by our senior corporate speakers
Companies are therefore encouraged to avail of the below discounts: