05 – 07 June 2018 - Barcelona

8th Annual Enhancing Customer Loyalty and Retention Summit

SAMPLE OF KEYNOTE SPEAKERS

This year Summit will host speakers from the world’s leading companies.
See sample of key note speakers.

Sophie
PRIVAT
Head of Flying Blue Operations & Web
Laura
MALINSKY
Head of Contact Centre Capabilities
Gerald
SCHLÖGL
Director Miles and More Program and Airline partnerships
Thomas
GEITZENAUER
Head of Global CRM Interaction
Leman Emine
OZTURK
Head of Fixed Voice Revenue Management
Elena
MERATI
Head of CRM Individuals
TOP SPEAKERS WILL DISCUSS

Hot Conference Topics

  • Soliciting and evaluating new concepts, solutions, and ideas thanks to the VoC
  • How to make the most of the digital advantage? Leverage the digital technology and improve retention and loyalty of your customers
  • What are the most important objectives in loyalty programs that made you succeed?
  • What do you have to stress when it comes to the distinguishing between the loyalty and the reward programs?
  • Is it possible to achieve churn reduction? How? Proving everything can happen
  • How can personalisation create lasting loyalty?
  • Applying the NPS to boost the retention of the customers
  • The ways how to understand the customers’ needs
  • What is the most successful way of increasing the satisfaction of your customers?

WHAT DELEGATES SAID

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