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10th Annual Enhancing Customer Loyalty & Retention Summit

3 – 5 November 2020 | Barcelona

With the constant rise of new businesses and competition, companies struggle to retain the customers and provide the products and services that fit their needs. Do you provide personalised experience? Are your loyalty programmes attractive enough for customers to join?

10th Annual Enhancing Customer Loyalty & Retention Summit is a business event where you will learn how to develop effective CRM and understand customer behaviour, use the gamification in customer loyalty, maximise customer satisfaction, deliver added value and increase retention rate, use the latest technologies to support loyalty programmes and many other key strategies to achieve success and increase ROI. At our loyalty conference, representatives of the top companies worldwide are experts in areas such as engagement, data, CRM, loyalty partnerships, social media, marketing, digital strategy and they will share their experience and know-how.

Benefit from remarkable opportunity, join our cross-industry event, share your ideas and gain the insights on trends and challenges in 2020 and beyond.

Request Full Programme Register Online
Now Hosting: WEBINARS

Looking to present your product or solution
on a webinar to hundreds of professionals?

 SUMMIT WILL HOST SPEAKERS FROM THE WORLD’S LEADING COMPANIES

See Sample of Key Note Speakers and Their Case Studies.

Anne-Sophie
GROUCHKA

Chief Customer Officer

Steven
JACOBS

Area Director Oxford

Olga
KHOUBAEVA

Head of Customer Engagement

Fredrik
LEMMING

Head of Sales

Julian
RIETMANN

Manager CRM Performance & Testing

Sophie
CLARKE

Director, Social Media EMEA

EXPERIENCE BASED CASE STUDIES

Bringing Personalisation to the Next Level @ Carrefour Belgium

@ Carrefour, we have developed big data environment and built best algorithms in order to provide our clients with offers that fit to them and go into one-to-one approach.

Carrefour

The Use of New Technologies in Insurance Customer Service’s Enhancement

How is Allianz France developing the use of new technologies in its customer service? This expansion serves both improved customer satisfaction and company efficiency enhancement. Various examples of AI, RPA, Big Data use cases.

Allianz France

Making Long-Distance Customer Relationships Work

In today’s omnichannel retail world, we rarely meet our beloved customers face to face – especially in low-frequency purchase sectors like premium and luxury jewellery.

Swarovski

HOT CONFERENCE TOPICS

Will Be Discussed

  • Award-winning loyalty programmes
  • Personalisation, building an emotional connection and the role of data
  • Effective CRM and understanding customer behaviour and preferences
  • Engagement strategies, one-to-one vs. omnichannel campaigns
  • Social media interactions & social care
  • New technologies in customer service & self-service
  • Gamification as next best activation

WHAT DELEGATES SAID

About Allan Lloyds Events

FOR MORE INFORMATION REQUEST FULL PROGRAMME

See what keynote speakers will be taking part in the exclusive speaking panel.
Explore what Case Studies will be discussed by our senior corporate speakers

At Allan Lloyds we understand the value of learning in groups.
Companies are therefore encouraged to avail of the below discounts:
GROUP DISCOUNT
3 or more
delegates 7%
5 or more delegates 10%
7 or more delegates 15%

THANK YOU FOR YOUR CALL REQUEST

You will be contacted shortly.

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