Both customer loyalty and customer retention are vital parts of any business strategy. Being able to measure and affect these two aspects is a crucial part of succeeding in any market. How can you make customers stay with a brand for years, assuring the latter of sustained returns? Should loyalty programmes implement personalisation to rewards, marketing communication, and customer experience? Join us at our conference for customer-oriented experts to find the answers and fresh perspectives of the leading experts in the field.
The 13th Annual Enhancing Customer Loyalty and Retention Summit has been designed to cover all the current and future trends, objectives, and issues regarding the personalisation of the customer’s journey, newest customer retention strategies, accurate mapping of customer touchpoints, engaging clients and giving them reasons to come back, ways to maximise profitability and increase the ROI of customers, the importance of setting expectations of the service you provide and many others. At our business event, you will meet the representatives of the leading banks, pharmaceuticals, telcos, airlines, hotels, retailers, and other cross-industry companies internationally that are providing superior service to their customers.

Here you will connect with other like-minded colleagues and learn from experienced leaders! On top of that, you will benefit from remarkable networking opportunities as the number of seats is limited.