- Maintaining customer loyalty and trust during times of uncertainty
- What are the benefits of your customer loyalty program?
- Customer retention and profit grow
- Business strategies & real lasting relationships
- How to build a customer loyalty in the digital era?
- What differentiate you from the competitors: Develop a connection with your brand
- How to use VoC data and increase revenue?
- The future of e-commerce and brand loyalty
11th Annual Customer Loyalty and Retention Summit
2 – 3 June 2021 | Barcelona
Hottest topics will be discussed this annual
SUMMIT WILL HOST SPEAKERS FROM THE WORLD’S LEADING COMPANIES

CASE STUDY DAY 1
How Flying Blue Is Moving to a Lifestyle Loyalty Program
Airline loyalty programs are focusing on becoming more relevant outside the travel domain. What is Flying Blue’s vision and how is the future shaped? In this session, the strategy of Air France-KLM’s loyalty program will be discussed, with partnerships as the main focus area.
• Flying Blue program strategy
• Flying Blue commercial (partnership) business
• Flying Blue new direction for 2024

CASE STUDY DAY 2
Unlocking Customer Value Growth
Accelerate customer value and achieve long lasting growth by setting customer management at the core of business management and at the forefront of transformations.
• Infusing customer management to strategic business management
• Customer KPIs: Key to bridge silos to customers outcomes
• From customer strategic insights and programmatic focus
• Operating model, ecosystem and effective tech stack

CASE STUDY DAY 1
Value-Based Ventures in the Digital Age
Success in the digital age implies to join forces to create value, and harness new opportunities. New venturing models are gaining ground for creating highly collaborative win-win business relationships in which both parties are equally committed to each other’s success redesigning customer experience and loyalty through value-driven and long-term relationships.

CASE STUDY DAY 2
Leveraging Loyalty to Create an Unfair Advantage
Data is the new oil, and most companies do not have it. Unless you are a retailer or sell directly, you miss out the most critical asset to build a business and cope with current consumer attention, media and preference disruption. You can leverage the power of loyalty to offset the lack of direct purchase and engagement data to reignite your growth.
• Current challenges for companies which do not sell directly to consumer
• Why data is critical?
• How loyalty can offset the impact?
• Ten learning to jump start your journey

CASE STUDY DAY 1
Customer Loyalty by Proactive Strategic Engagements
As technologies such as 5G, Cloud and Edge Compute drive accelerated transformation across industries it becomes critical to strengthen your customer relationships by doing co-development of business and technology strategies as well as co-development of execution capabilities. Only by close collaboration with your customers can you tap into the value that these technologies enable.
”Good event overall with experts in the loyalty field. Great opportunity to learn what different industries are doing and great networking
VP Global Customer4Life at DHL
We offer to world’s leading companies at our summit
Case Studies
Networking
Discussions
New Ideas
Allan Lloyds Summit mission is to exceed expectations
We are committed to achieving new standards of excellence by providing conference formats that encourages interaction, networking and high class knowledge sharing. With experts, well-supported staff, motivated to deliver quality, Allan Lloyds vision is to be recognized as the global leader in providing high quality business conferences.
What we offer to world’s leading companies
- Experience-based case studies
- Round table discussions
- Impeccable networking opportunities
- Limited number of seats in the audience ensuring friendly atmosphere
- No media or press presence
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Event programme
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