14th Annual Enhancing Customer Loyalty & Retention

5 – 6 June 2024

Gran Hotel Havana Barcelona


Summit will host speakers from the world’s leading companies

Donata Peksa

Head of Brand Experience

Maite Riviera

Head of Customer Engagement & Insights

Márton Homola

Group-level Head of Loyalty Programs, Digital Channels and CRM

Esther Hoogerdijk

Deputy Director Partnerships & Loyalty Partnerships Program Manager Flying Blue

Monika Schulze

Supervisory Board Member

Ahmed Nasr

Operations Director Egypt and Director Milk Africa & Turkey

Khaled Elsharkawy

Integrated Supply Chain Senior Director

Mueen Uddin Siddique

Senior Director – Access Network Procurement

Chamath Nawaratne

VP & CPO Middle East &Africa

Shannon Hore

Senior Vice President Procurement and Logistics

Sandeep Sharma

Director Group Procurement & International Markets Supply Chain

Hottest topics

More details about what will be discussed this annual

New Lessons Learned
New Opportunities Unlocked

14th Annual Enhancing Customer Loyalty & Retention Summit will bring you the latest trends how to improve the loyalty and retention of your customers. At this business event you will hear about green loyalty programs that drives sustainability across the industries, you will also learn how to enhance customer and employee brand loyalty, or you can explore the strategies to deliver a world-class customer experience across multiple channels.

New Lessons Learned
New Opportunities Unlocked

At our loyalty conference, experts from the top companies worldwide will share their experience and know-how. Share also your ideas and gain the insights on the latest trends and challenges in 2024 and beyond. Learn how to develop effective CRM and understand customer behaviour, maximise customer satisfaction, deliver added value and increase retention rate, use the latest technologies to support loyalty programmes and many other key strategies to achieve success and increase ROI. Join us and benefit from this remarkable opportunity which this cross-industry event with top players on the market is bringing.

Look at the Main Topics
Of Our Conference

Early bird tickets available

Month of early booking discounts


20 %

23 January - 06 February, 2024
Valid on the 3th and 4th weeks after the release of the conference on the market


10 %

07 February - 21 February, 2024
Valid for the first two weeks after the release of the conference on the market


0 %

From 22 February, 2024
After the discounts are over, you will be able to purchase tickets at full price


What our users say about our conferences

Great structure. It made the event feel more cozy & personal. People felt more at ease to interact with each other. Very insightful topics.
Digital Insights Leads & Customer Experience
Overall a great sessions. Amazing content. Much better than most.
Emirates National Oil Company
Head Loyalty, CRM & Data
Have never been to such event, but there are several advantages of such site of event, as participants get in closer touch.
NLB Skladi d.o.o.
Head of Marketing Sales
Good event overall with experts in the loyalty field. Great opportunity to learn what different industries are doing and great networking.
DHL Supply Chain
VP Global Customer4Life

Photos From Our Summits

Few photos from previous events

Photos From Our Summits

Few photos from previous events

Photos From Our Summits

Few photos from previous events


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    14th Annual Enhancing Customer Loyalty & Retention Summit
    (5 – 6 June 2024 | Barcelona).

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