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15th Annual
Enhancing Customer
Loyalty & Retention
Summit

04 - 05 June, 2025

Barcelona

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Speakers

Summit will host speakers from the world’s leading companies

Aurelien Thouille

Product Manager Loyalty Systems

Raquel Serrano

Senior Manager CS Operational Excellence

Panagiotis Tsoufis

Global Loyalty and Rewards Senior Manager

Theresa Austin

Global Director For Sustainable Culture

Konstantinos Kourtis

Head of Customer Journeys’ Discovery Unit

Ahmed Nasr

Operations Director Egypt and Director Milk Africa & Turkey

Khaled Elsharkawy

Integrated Supply Chain Senior Director

Mueen Uddin Siddique

Senior Director – Access Network Procurement

Chamath Nawaratne

VP & CPO Middle East &Africa

Shannon Hore

Senior Vice President Procurement and Logistics

Sandeep Sharma

Director Group Procurement & International Markets Supply Chain

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Hottest topics

More details about what will be discussed this annual

New Lessons Learned
New Opportunities Unlocked

The 15th Annual Enhancing Customer Loyalty & Retention Summit will showcase the latest trends in improving customer loyalty and retention. This premier business event will feature insights into sustainable green loyalty programmes transforming industries, strategies for enhancing both customer and employee brand loyalty, and expert approaches to delivering exceptional customer experiences across multiple channels.

New Lessons Learned
New Opportunities Unlocked

At this renowned conference, experts from leading global companies will share their knowledge and experience. Engage with thought leaders, exchange ideas, and gain valuable insights on the latest trends and challenges in 2025 and beyond. Discover how to develop effective CRM strategies, understand customer behaviour, maximise satisfaction, add value, and boost retention rates. Learn how to leverage cutting-edge technologies to enhance loyalty programmes and explore key strategies for increasing ROI and achieving lasting success.

Look at the Main Topics
Of Our Conference

  • 01Customer Loyalty Innovation and Transformation
  • 02Voice of the Customer
  • 03Loyalty Programme Design
  • 04Big Data and AI in Loyalty
  • 05Sustainability and Customer Loyalty
  • 06Brand Strategies
Learn more About Topics
Learn more About Topics

Early bird tickets available

Month of early booking discounts

Discount

20 %

14 - 31 March, 2025
Valid for the first two weeks after the release of the conference on the market
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Discount

10 %

01 - 15 April, 2025
Valid on the 3th and 4th weeks after the release of the conference on the market
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Discount

0 %

From 16 April, 2025
After the discounts are over, you will be able to purchase tickets at full price
Register Now

Testimonials

What our users say about our conferences

Great speakers, great content, great networking. We need that more often in Loyalty.
Accor Hotels
SVP Loyalty
Great structure. It made the event feel cozier & more personal. People felt more at ease to interact with each other. Very insightful topics.
Nagarro
Digital Insights Leads & Customer Experience
Overall, great sessions. Amazing content. Much better than most.
Emirates National Oil Company
Head Loyalty, CRM & Data
Have never been to such event, but there are several advantages of such site of event, as participants get in closer touch.
NLB Skladi d.o.o.
Head of Marketing Sales

Photos From Our Summits

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Photos From Our Summits

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Our Clients

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Our Clients

"We partner with top professionals to provide creative ideas, inspiration and guidance"
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Our Clients

"We partner with top professionals to provide creative ideas, inspiration and guidance"

Sponsors

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UPCOMING CUSTOMER EXPERIENCE EVENTS

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    15th Annual Enhancing Customer Loyalty & Retention Summit
    (4th – 5th June 2025 | Barcelona)

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