Event bio
04 - 05 June, 2025
Barcelona
The 15th Annual Enhancing Customer Loyalty & Retention Summit will showcase the latest trends in improving customer loyalty and retention. This premier business event will feature insights into sustainable green loyalty programmes transforming industries, strategies for enhancing both customer and employee brand loyalty, and expert approaches to delivering exceptional customer experiences across multiple channels.
At this renowned conference, experts from leading global companies will share their knowledge and experience. Engage with thought leaders, exchange ideas, and gain valuable insights on the latest trends and challenges in 2025 and beyond. Discover how to develop effective CRM strategies, understand customer behaviour, maximise satisfaction, add value, and boost retention rates. Learn how to leverage cutting-edge technologies to enhance loyalty programmes and explore key strategies for increasing ROI and achieving lasting success.
Don’t miss out on this exceptional opportunity to network and collaborate with top industry players at a cross-sector event that promises to drive your business forward.
The 15th Annual Enhancing Customer Loyalty & Retention Summit will showcase the latest trends in improving customer loyalty and retention. This premier business event will feature insights into sustainable green loyalty programmes transforming industries, strategies for enhancing both customer and employee brand loyalty, and expert approaches to delivering exceptional customer experiences across multiple channels.
At this renowned conference, experts from leading global companies will share their knowledge and experience. Engage with thought leaders, exchange ideas, and gain valuable insights on the latest trends and challenges in 2025 and beyond. Discover how to develop effective CRM strategies, understand customer behaviour, maximise satisfaction, add value, and boost retention rates. Learn how to leverage cutting-edge technologies to enhance loyalty programmes and explore key strategies for increasing ROI and achieving lasting success.
Don’t miss out on this exceptional opportunity to network and collaborate with top industry players at a cross-sector event that promises to drive your business forward.
Who Should Attend
Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from retail, banking, telecommunication, aviation, hospitality, automotive, insurance industries involved in:
- Customer Loyalty
- Customer Retention
- Loyalty Programmes
- Loyalty Partnerships
- Loyalty Strategy
- Customer Engagement
- Customer Satisfaction
- Customer Insights
- Customer Experience
- CRM
- Marketing
- Customer Service
- E-Commerce
- Brand Strategy
Look at the Main Topics
Of Our Conference
- 01Customer Loyalty Innovation and Transformation
- 02Voice of the Customer
- 03Loyalty Programme Design
- 04Big Data and AI in Loyalty
- 05Sustainability and Customer Loyalty
- 06Brand Strategies
