14th Annual Enhancing Customer Loyalty & Retention
Summit
5 – 6 June 2024
Gran Hotel Havana Barcelona
Speakers
Summit will host speakers from the world’s leading companies
Donata Peksa
Head of Brand Experience
Maite Riviera
Head of Customer Engagement & Insights
Márton Homola
Group-level Head of Loyalty Programs, Digital Channels and CRM
Esther Hoogerdijk
Deputy Director Partnerships & Loyalty Partnerships Program Manager Flying Blue
Monika Schulze
Supervisory Board Member
Ahmed Nasr
Operations Director Egypt and Director Milk Africa & Turkey
Khaled Elsharkawy
Integrated Supply Chain Senior Director
Mueen Uddin Siddique
Senior Director – Access Network Procurement
Chamath Nawaratne
VP & CPO Middle East &Africa
Shannon Hore
Senior Vice President Procurement and Logistics
Sandeep Sharma
Director Group Procurement & International Markets Supply Chain
Hottest topics
More details about what will be discussed this annual
New Lessons Learned
New Opportunities Unlocked
New Lessons Learned
New Opportunities Unlocked
Look at the Main Topics
Of Our Conference
- 01The Future of Customer Engagement: How emerging technologies are reshaping the landscape of customer engagement, personalisation, and the overall loyalty experience
- 02Brand Strategies: Enhancing customer and employee brand loyalty
- 03Sustainability and Customer Loyalty: How can sustainability efforts increase customer loyalty?
- 04Multichannel Focus: Strategies to deliver a world-class customer experience across multiple channels
- 05Customer Loyalty Innovation and Digital Transformation
- 06Technologies & Loyalty: AI empowering targeted actions, chatbots capturing the data for further analytics, blockchain-driven loyalty programmes, predictive analytics, big data, RPA
- 07Voice of the Customer: Evaluation and implementation of new solutions through VoC
Early bird tickets available
Month of early booking discounts
Discount
20 %
Discount
10 %
Discount
0 %
Testimonials
What our users say about our conferences
Sponsors
Our trusted sponsors
Download our App to
Enhance Your Event Experience
This innovative app is aimed at enhancing your networking experience through a seamless blend of interaction and connectivity. We have carefully crafted this application with new features that empower you to make the most out of your engagements, ensuring personalised experiences and seamless networking opportunities.